To gain the accreditation TSG had to demonstrate its dedication and commitment to meeting customers’ needs, operating efficient management processes and delivering consistent, good quality products and services.
ISO consultancy QMS oversaw an analysis of the TSG business model, followed by a two stage formal assessment before awarding the company with ISO 9001 certification.
Danny Littlechild, Technical Specialist Consultant at QMS, comments: “By achieving ISO 9001 certification, TSG is able to demonstrate to customers and suppliers that the systems it has in place meet the high standards set out by the International Organisation for Standardisation (ISO).
“‘I was very impressed with the TSG management team’s commitment to establishing clear processes from the outset so that all future expansion is controlled and all projects are managed with the same consistency.”
David Boswell, TSG’s Managing Director, says: “It’s been a real achievement for us to gain this accreditation, to help assure our clients that we take our business, service delivery and development seriously. It underpins our increasing reputation as a leading provider in what we do. Clients can rely on TSG to deliver, knowing that the right procedures have been followed.”
Updated in 2015, ISO 9001 is a quality management system that sets clear parameters to ensure certified companies are focused on meeting customer needs and wants. That means management understanding everything from the organisational structure, policies, procedures, process and resources, right through to setting out who is responsible, and accountable, for what.
Under the banner ‘Protecting Spaces’, the Immersive Demonstrator aims to show how a combination of technology, processes and techniques can be applied in a variety of operational scenarios to improve protection from terrorist attack, first hand.
The theme was decided through discussion between organiser Nineteen Events and the Home Office, the CPNI and other government departments and agencies.
Nicola Greenaway-Fuller, Managing Director of Nineteen Events, comments: “TSG offers a different service from other private security companies. We liked the fact that the resources TSG uses are trained and managed by police professionals. They can help us bring the scenarios to life through their experience and expertise.
“A proven private company like TSG is very important to the 21st century policing model. Crowded places, live events, venues and stadia are at huge risk and a police presence at these is reducing. So people need a high-level alternative service, which they can rely on.”
TSG Managing Director, David Boswell, says: “The Immersive Demonstrator at UK Security Expo is an opportunity to see the latest technology and solutions in action, side by side. We’re very proud to be playing a part, along with some other great companies.”
UK Security Expo is the premier global security showcase attracting an audience of government, transport, intelligence, defence, law enforcement, emergency services, CNI and the private sector.
Boswell joins a number of high-profile speakers at the event, put together by the University of Salford to look at the challenges facing the UK police force in 2016, the impact of cuts since 2010 and reforms to pay schemes and working practises in the wake of the Winsor Review among them.
Conference Producer, Julia Main, sought David Boswell’s input after reading about TSG’s commitment to modern, multi-agency security solutions at event sites. His session will focus on TSG’s cost-efficient, specialist services that support the conventional security effort, detailing the company’s proven capacity to fulfil a policing role.
Julia Main comments: “I’m very pleased that TSG is taking part. It’s built around former police officers, which has an excellent reputation in terms of its training, professionalism and use of technology. David’s talk will be a perfect finish to the day.”
The Future of Policing Summit is chaired by Professor Colin Rogers from the University of South Wales. Other speakers include Gary Shewan, Assistant Chief Constable of Greater Manchester Police, Louise Bladen, Director of Value for Money at the Home Affairs National Audit Office, and Brendan O’Brien from police recruitment specialist the Bluelight Consultancy.
TSG worked alongside Definitive Security to deliver a safe 52nd Welland Steam & Country Rally this summer.
Held across a massive 130 acres, owned by the Ross-on-Wye Steam Engine Society, the event features vintage vehicles, tractor pulling, an ‘old time’ fun fair, live music stages, a farmer’s market and camping. Record numbers of all ages attended and their welfare and wellbeing was of paramount importance to the organisers.
While Definitive manned the entry and exit points and had mobile teams monitoring the campsites and trade and entertainment areas, TSG officers provided a welcome, uniformed deterrent across the site.
“The image of a TSG officer patrolling an event is not only reassuring to the public but also the security staff,” Managing Director, David Boswell, said. “To them we are a professional escalation option. A friendly face to provide guidance where necessary.” And TSG’s specialist training and equipment duly contained a number of incidents at Welland Steam Rally 2016.
“A couple that stand out are an alleged assault and a man who was under the influence driving erratically in the campsite.”
In the first case, Definitive turned to TSG when they witnessed an altercation between two families from the Travelling community and TSG officers quickly contained and controlled the incident. For the second, TSG officers detained the male, who was under the influence, and handed him over to West Mercia Police with all the necessary information.
“The police were grateful and clearly very impressed with the operation,” Boswell said.
“This was the second consecutive year we worked with Definitive and it’s nice to know TSG is part of the package,” Pete Evans, Welland’s Safety Officer, said. “They familiarised themselves with the event’s structure and layout and wherever and whenever they were needed, they went straight to it. A job very well done.”
By the end of this year, the majority of front-line police officers across the country will have access to body-worn video (BWV), something TSG staff have been using since the company was founded.
Provided by Reveal Media, preferred BWV supplier to most UK police services, body worn video pays significant tactical, and analytical, dividend.
TSG’s Reveal cameras incorporate an LED screen, which shows people they are being recorded and enables officers to review footage of an incident and get a better understanding what of happened and who was involved. The film can also be relayed to other officers and, where applicable, to police and security colleagues, allowing for a clearer, multi-agency response.
“I needed an identifiable, high-quality camera, one that was tamper proof and ticked all the boxes, from battery life to being user friendly,” TSG Managing Director, David Boswell, says. “Reveal invests in product design and operational purpose, just like we do, and it had the perfect solution.”
Monitoring people with a camera, close up, can have a marked influence on their behaviour and BWV helps TSG officers diffuse potentially volatile situations while protecting them from false allegations. It’s a reassurance for the public too, capturing officer conduct at the same time.
“The footage also supports our training,” David Boswell says. “We can see if the tactics were right and discuss how different options may have changed the outcome of the situation.”
Check out the Reveal take on the TSG move HERE