Interforce awarded ISO quality mark
Interforce has achieved ISO 9001 certification, the international benchmark for business quality.
To gain the accreditation Interforce had to demonstrate its dedication and commitment to meeting customers’ needs, operating efficient management processes and delivering consistent, good quality products and services.
ISO consultancy QMS oversaw an analysis of the Interforce business model, followed by a two stage formal assessment before awarding the company with ISO 9001 certification.
Danny Littlechild, Technical Specialist Consultant at QMS, comments: “By achieving ISO 9001 certification, Interforce is able to demonstrate to customers and suppliers that the systems it has in place meet the high standards set out by the International Organisation for Standardisation (ISO).
“‘I was very impressed with the Interforce management team’s commitment to establishing clear processes from the outset so that all future expansion is controlled and all projects are managed with the same consistency.”
David Boswell, Interforce’s Managing Director, says: “It’s been a real achievement for us to gain this accreditation, to help assure our clients that we take our business, service delivery and development seriously. It underpins our increasing reputation as a leading provider in what we do. Clients can rely on Interforce to deliver, knowing that the right procedures have been followed.”
Updated in 2015, ISO 9001 is a quality management system that sets clear parameters to ensure certified companies are focused on meeting customer needs and wants. That means management understanding everything from the organisational structure, policies, procedures, process and resources, right through to setting out who is responsible, and accountable, for what.
Interforce awarded SIA Approved Contractor Status
Interforce and sister brand Definitive Security, trading names of Definitive PSA Ltd, have achieved the Approved Contractor Scheme (ACS) accreditation, the sought-after set of standards overseen by the Security Industry Authority (SIA).
Independently monitored, the exacting ACS endorsement process examines how well an organisation is managed, how effectively it services its customers and how well it treats its employees, across nine categories, including Strategy, Commercial Relationship Management, Resources, People and Leadership.
Interforce is no stranger to high standards. It achieved and maintains its ISO 9001 standard, but ACS, which is recognised by clients/potential clients and the police, is another marker for the agency, putting it in demonstrable step with the UK’s highest profile security suppliers.
Built on a platform of relevant industry codes of practice, the SIA’s Approved Contractor scheme is a universally recognised mark of quality for private security suppliers, designed to raise performance standards and to assist in developing new opportunities.
Developed in consultation with representatives from across the industry, ACS specifically covers the elements regulated by the SIA and the Private Security Industry Act 2001 (as amended). There is a single scheme, with sector-specific approval based on a relevant set of qualifying criteria.